Frequently Asked Questions

How does this work?

We deliver for our guests from at least 2km radius from Southern Grind Bistro BGC Taguig or Southern Grind Bistro Edsa Shangri-La . We take your order online and place it with the restaurant. We dispatch a delivery rider to pick up the food, pack it in an insulated carrier and deliver it directly to you or/ and if the location of delivery is out of the radius parameters you can directly book your own delivery rider to pick up the orders from the restaurant. Usually, delivery riders will be waiting at the restaurant when the food comes out the kitchen.

Do We Collect Your Data?

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in ourĀ privacy policy.

How can I place my order?

You can place your order directly on the online delivery website

How long does it take for a delivery?

Our normal delivery time is between 45 minutes and 1 hour, however certain situations such as traffic, weather, and restaurant preparation time require extra time. Please know that we are always working hard to get your food delivered as quickly as possible. We appreciate your patience. Placing orders in advance is appreciated.

Does the delivery rider check my order?

Your delivery rider relies on the restaurant staff to prepare and pack your order accurately. For your health safety assurance, delivery riders are not allowed to open containers. Please take a moment to check your order before your delivery rider leaves.

Who do I call if there is a mistake with my order?

Please call or send a message at 0975-436-9174 immediately (even if it is after the office hours) if there is anything missing or incorrect. We will get incorrect items replaced; missing items delivered or arrange for a credit towards your next order.

What are the types of payment you are accepting?

We accept payment thru, Online Bank transfer, and Gcash
for Online banking transfer
Account Name: BISTRO ALLIANCE CORPORATION
Account Number: 200021312176
Gcash: you can scan the qr code on the online ordering to settle payment
once payment is done, please send the transactions slip screenshot at our viber number 0975-436-9174, once your payment transaction id acknowledged thru Viber message your order will be process